مطالعه تاثیرپذیری عملکرد سازمان از پاسخگویی و مشروعیت داخلی واحد بازاریابی (مطالعه موردی شرکت های تولیدی صاحب برند)

نوع مقاله : مقاله پژوهشی

نویسندگان

1 کارشناس ارشد مدیریت اجرایی. دانشگاه آزاد اسلامی واحد علوم و تحقیقات خوزستان .گروه مدیریت اجرایی. خوزستان، اهواز

2 دانشیار دانشگاه شهید بهشتی، گروه مدیریت بازرگانی

چکیده

جوامع دانشگاهی و تجاری درباره چالش‌های فزاینده به وجود آمده درباره موقعیت و جایگاه بخش بازاریابی در داخل سازمان‌ها اتفاق نظر دارند. متخصصان و دانشگاهیان معتقدند که علیرغم نقش مهم بخش بازاریابی در اثرگذاری بر تصمیمات استراتژیک، به‌علت عدم پاسخگویی و مشروعیت داخلی، این بخش از حمایت‌ها و تشویق‌های لازم از طرف مدیران ارشد برخوردار نیست. هدف مطالعه حاضر تبیین روابط بین پاسخگویی و مشروعیت داخلی بازاریابی با عملکرد شرکت می‌باشد. روش پژوهش حاضر از نوع توصیفی- همبستگی است. ابزار گردآوری داده‌ها یک پرسشنامه پژوهشگر ساخته، دارای طیف پنج گزینه‌ای لیکرت است که در میان نمونه آماری شامل315 نفر از مدیران میانی و کارمندان 35 شرکت صاحب برند در صنایع پوشاک، لوازم خانگی، صوتی و تصویری و مبلمان توزیع گردیده است. داده‌های گردآوری شده با استفاده از مدل معادلات ساختاری تحلیل گردیده است. نتایج حاصل از این تحقیق نشان داد که پاسخگویی داخلی بخش بازاریابی تاثیر مثبت و معناداری بر مشروعیت داخلی آن و متعاقبا عملکرد شرکت داشته است. به بیان دقیق‌تر با افزایش پاسخگویی بخش بازاریابی، مشروعیت آن بخش در بین سایر بخش‌ها افزایش یافته و این امر منجر به بهبود عملکرد شرکت می شود.  این در حالی است که با اینکه تاثیر مثبت و معنادار مشروعیت بخش بازاریابی بر همکاری و تسهیم دانش سایر بخش‌ها با بخش مذکور تایید شد ولی تنها همکاری تاثیر مثبت و معنادار خود را بر عملکرد شرکت نشان داد.

کلیدواژه‌ها

عنوان مقاله [English]

How much does organization performance influenced from marketing's internal legitimacy and accountability? (The case study of the productive brand owner firms)

نویسندگان [English]

  • shaiva Yazdanfar 1
  • Bahman Hajipour 2
1
2
چکیده [English]

Consensus exists in the academic and business experts regarding the growing challenges in the status of the marketing department within the organization. Practitioners and academics suggest that the department does not get enough acknowledge elements from the upper echelon due to its lack of accountability and internal legitimacy, despite its pivotal role in influencing the company's strategic direction. The aim of this study is explaining the relationship between the marketing's accountability and internal legitimacy by the firm performance. The methodology of the current study is a kind of descriptive-correlational one. The data collection instrument is a researcher-made questionnaire including a five-choice-range of Likert which has been distributed among the statistical sample of 315 of the middle managers and the employees of 35 brand owner firms in the clothing, home appliances, audio-visual, and furniture industries. The collected data has been analyzed using the structural equations modeling. The obtained results of the study indicated that the internal accountability of the marketing segment has a significant positive effect on the internal legitimacy and consequently its performance. More precisely, by increasing the marketing's accountability, the legitimacy of that segment has increased among other segments and this caused the firm performance improvement. However, the significant positive effect of the marketing's legitimacy on the willingness to collaborate and share knowledge with the mentioned segment has been confirmed, only the willingness to collaborate indicated its significant positive effect on the firm performance.

کلیدواژه‌ها [English]

  • Marketing department
  • accountability
  • Legitimacy
  • Willingness to Collaborate
  • Willingness to Share Knowledge
  • Firm Performance

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