Ahmadi, N. (2007). Evaluation of the websites of central libraries of Iranian public universities and presenting a suggested model for improving their quality. PhD thesis in Library and Information Science. Faculty of Humanities and Social Sciences. Islamic Azad university. science and researches section. (In Persian) Baber, H. (2019). E-SERVQUAL and Its Impact on the Performance of Islamic Banks in Malaysia from the Customer’s Perspective. The Journal of Asian Finance, Economics and Business (JAFEB), 6(1), 169-175. Baecker, R. M. (2014). Readings in Human-Computer Interaction: toward the year 2000. Elsevier.
Barnes, S.J., & Vidgen, R. T. (2005). Data triangulation in action: Using comment analysis to refine web quality metrics. In Proceedings of the 13th EuropeanConference on Information systems, information systems in a rapidly changing economy, ECIS 2005, Regensburg, Germany.
Choi, S. B., & Kim, J. M. (2019). Multimedia mobile application e-commerce service satisfaction. Multimedia Tools and Applications, 78(5), 5217-5231.
Davidson, R., & Joan, C. (2005). Determining the existence of electronic service quality gaps in the Australian wine industry. School of Commerce, Research Paper Series: 05-02 Di Fatta, D., Musotto, R., & Vesperi, W. (2016). Analyzing e-commerce websites: A quali-quantitative approach for the user perceived web quality (UPWQ). International Journal of Marketing Studies, 8(6), 33-44. Efe, B. (2019). Website Evaluation Using Interval Type-2 Fuzzy-Number-Based TOPSIS Approach. In Multi-Criteria Decision-Making Models for Website Evaluation (pp. 166-185). IGI Global. Ershadi, M. J., Aiasi, R., & Kazemi, S. (2018). Root cause analysis in quality problem solving of research information systems: a case study. International Journal of Productivity and Quality Management, 24(2), pp.284-299. Fink, D., & Nyaga, C. (2009). Evaluating web site quality: the value of a multi paradigm approach. Benchmarking: an international journal, 16(2), 259-273. Golovkova, A., Eklof, J., Malova, A., & Podkorytova, O. (2019). Customer satisfaction index and financial performance: a European cross country study. International Journal of Bank Marketing, 37(2), 479-491.
Ghazi Mirsaid, A., Motamedi, S.J., & Zarei, N. (2018). Ranking of Tehran State Hospitals Libraries Based on Lab Qualitative Indicators and Vikor Model." Journal of Payavard Health 12 (1): 53-61. (In Persian) Kang, H., & Bradley, G. (2002). Measuring the performance of IT services: An assessment of SERVQUAL. International journal of accounting information systems, 3(3), 151-164. Loiacono, E. T., Watson, R. T., & Goodhue, D. L. (2007). WebQual: An instrument for consumer evaluation of web sites. International Journal of Electronic Commerce, 11(3), 51-87. Maglio, P. P., Kieliszewski, C. A., Spohrer, J. C., Lyons, K., Patrício, L., & Sawatani, Y. (2018). Handbook of Service Science, Volume II. Springer Publishing Company, Incorporated. Pamučar, D., Stević, Ž., & Zavadskas, E. K. (2018). Integration of interval rough AHP and interval rough MABAC methods for evaluating university web pages. Applied Soft Computing, 67, 141-163.
Parasuraman, A (2004), “Assessing and improving service performance for maximum impact: Insights from two-decade-long research journey”. Performance Measurement and Metrics, 5(2).
Shavandi, H. (2016). Fuzzy sets theory and application in industrial engineering and management, Tehran: The expansion of basic science, . (In Persian)Singh, S., Olugu, E. U., & Fallahpour, A. (2014). Fuzzy-based sustainable manufacturing assessment model for SMEs. Clean Technologies and Environmental Policy, 16(5), 847-860. Singh, A., & Prasher, A. (2019). Measuring healthcare service quality from patients’ perspective: using Fuzzy AHP application. Total Quality Management & Business Excellence, 30(3-4), 284-300. Strong, D. M., Lee, Y. W., & Wang, R. Y. (1997). Data quality in context. Communications of the ACM, 40(5), 103-110. Tate, M. A. (2018). Web wisdom: How to evaluate and create information quality on the Web. CRC Press.
Torabi, S.A. (1396). Multi-criteria decision making approaches with applied attitude. University of Tehran Publications. (In Persian) Webb, H. W., & Webb, L. A. (2004). SiteQual: an integrated measure of Web site quality. Journal of Enterprise Information Management, 17(6), 430-440. Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). Service quality delivery through web sites: a critical review of extant knowledge. Journal of the academy of marketing science, 30(4), 362-375.