References
Adkins Lehew, M. L., Burgess, B., & Wesley, S. (2002). Expanding the loyalty concept to include preference for a shopping mall. The International Review of Retail, Distribution and Consumer Research, 12(3), 225-236.
Ahmadi, S., Nazari, M., & Afifi, M. (2018). Effect of providing price in comparison to offering total price on consumer buying behavior (Case Study: Mehrabad Airport). Consumer Behavior Studies Journal, 5 (2), 21-37. (in Persian)
Ali, F., & Amin, M. (2014). The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry. Journal for Global Business Advancement, 7(3), 249-266.
Ali, F., Kim, W. G., & Ryu, K. (2016). The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity. Tourism Management, 57, 213-224.
Bassey, F. O. (2014). The Effect of Perceived Price Fairness on Customer Satisfaction and Loyalty (Doctoral dissertation, Eastern Mediterranean University (EMU)-Doğu Akdeniz Üniversitesi (DAÜ)).
Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71.
Cakici, A. C., Akgunduz, Y., & Yildirim, O. (2019). The impact of perceived price justice and satisfaction on loyalty: the mediating effect of revisit intention. Tourism Review, 74(3), 443-462.
Çetinsöz, B. C. (2019). Influence of Physical Environment on Customer Satisfaction and Loyalty in Upscale Restaurants. Journal of Tourism and Gastronomy Studies, 7(2), 700-716.
Chebat, J. C., El Hedhli, K., & Sirgy, M. J. (2009). How does shopper-based mall equity generate mall loyalty? A conceptual model and empirical evidence. Journal of Retailing and Consumer Services, 16(1), 50-60.
Chen, C. M., Chen, S. H., & Lee, H. T. (2013). Interrelationships between physical environment quality, personal interaction quality, satisfaction and behavioural intentions in relation to customer loyalty: The case of Kinmen's bed and breakfast industry. Asia Pacific Journal of Tourism Research, 18(3), 262-287.
Chen, I. J., Gupta, A., & Rom, W. (1994). A study of price and quality in service operations. International Journal of Service Industry Management, 5(2), 23-33.
El Hedhli, K., Chebat, J. C., & Sirgy, M. J. (2013). Shopping well-being at the mall: Construct, antecedents, and consequences. Journal of Business Research, 66(7), 856-863.
El-Adly, M. I., & Eid, R. (2016). An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context. Journal of Retailing and Consumer Services, 31, 217-227.
Farzinfar, Z., Saeida Ardakani, S., & Naderi Bani, M. (2016). Influence of Corporate Social Responsibility on Customer Loyalty with Regard to the Role of Customer Trust and Satisfaction as Mediators. Tourism Management Studies, 11(33), 63-83. (in Persian)
Gumussoy, C. A., & Koseoglu, B. (2016). The Effects of Service Quality, Perceived Value and Price Fairness on Hotel Customers’ Satisfaction and Loyalty. Journal of Economics, Business and Management, 4(9), 523-527.
Hajikarimi, A., & Hajisafar Kermani, S. (2013). Assessing consumer confidence in chain stores (Case study: Citizen's Store), Journal of Business Management Perspective, 16, 13-28. (in Persian)
Haj-Salem, N., Chebat, J. C., Michon, R., & Oliveira, S. (2016). Why male and female shoppers do not see mall loyalty through the same lens? The mediating role of self-congruity. Journal of Business Research, 69(3), 1219-1227.
Han, H. (2013). Effects of in-flight ambience and space/function on air travelers' decision to select a low-cost airline. Tourism management, 37, 125-135.
Han, H., & Hyun, S. S. (2017). Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention. International Journal of Hospitality Management, 63, 82-92.
Han, H., & Ryu, K. (2009). The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry. Journal of Hospitality & Tourism Research, 33(4), 487-510.
Hanaysha, J. (2016). Testing the effects of food quality, price fairness, and physical environment on customer satisfaction in fast food restaurant industry. Journal of Asian Business Strategy, 6(2), 31-40.
Isavi, H., Nazari, M. (2020). Presenting a Price Perception Framework for Different Consumers of Iranian Ethnicity. Consumer Behavior Studies Journal, 7(2), 105-133. (in Persian)
Jackson, V., Stoel, L., & Brantley, A. (2011). Mall attributes and shopping value: Differences by gender and generational cohort. Journal of retailing and consumer services, 18(1), 1-9.
Jahandideh, B., Golmohammadi, A., & Safdari Ranjbar, M. (2013). Identifying and prioritizing factors that influence reapeted patronage of Etka chain-stores customers: a neural network approach. New Marketing Research Journal, 2(4), 122-150. (in Persian)
Jahanshani, A. A., Hajizadeh, G. M. A., Mirdhamadi, S. A., Nawaser, K., & Khaksar, S. M. S. (2014). Study the effects of customer service and product quality on customer satisfaction and loyalty. International Journal of Humanities and Social Science, 1(7),253-260.
Karobi, M., & Fayazi, M. (2013). The Impact of the Physical Environment on Customers' Perceptions of Service Quality in Industry Hospitality: A Case Study of Esteghlal, Revolution, and Kosar Hotels in Tehran, Journal of Tourism, 1(1), 1-18. (in Persian)
Kazemi, A., Asadi, A., & Khazaei Pool, J. (2015). The Impact of Perceived Price Fairness by Patients on Price Acceptance for Medical Services Provided by the Satisfaction and Loyalty, Health Information Management, 12(3), 347-355. (in Persian)
Kim, J. W., Lee, F., & Suh, Y. G. (2015). Satisfaction and loyalty from shopping mall experience and brand personality. Services Marketing Quarterly, 36(1), 62-76.
Kim, W. G., & Moon, Y. J. (2009). Customers' cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type. International Journal of Hospitality Management, 28(1), 144-156.
Knutson, B. J., & Patton, M. E. (1993). Restaurants can find gold among silver hair. Journal of Hospitality & Leisure Marketing, 1(3), 79-90.
Kotler, P and Amstrong, G. 2012. Principle of Marketing.14th Edition. New Jersey. Published by Prentice Hall.
Kotler, P. (1973). Atmospherics as a marketing tool. Journal of retailing, 49(4), 48-64.
Kotler, P., & Keller, K. L. (2012). Marketing Management 14th Edition. New Jersy: Pearson Education. Published by Prentice Hall.
Lee, S., & Jeong, M. (2012). Effects of e-servicescape on consumers' flow experiences. Journal of Hospitality and Tourism Technology, 3(1), 47-59.
Lee, S., Chua, B. L., & Han, H. (2017). Role of service encounter and physical environment performances, novelty, satisfaction, and affective commitment in generating cruise passenger loyalty. Asia Pacific Journal of Tourism Research, 22(2), 131-146.
Leong, L. Y., Hew, T. S., Lee, V. H., & Ooi, K. B. (2015). An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline. Expert Systems with Applications, 42(19), 6620-6634.
Liu, Y., & Jang, S. S. (2009). The effects of dining atmospherics: An extended Mehrabian–Russell model. International Journal of Hospitality Management, 28(4), 494-503.
Martín-Ruiz, D., Barroso-Castro, C., & Rosa-Díaz, I. M. (2012). Creating customer value through service experiences: an empirical study in the hotel industry. Tourism and Hospitality Management, 18(1), 37-53.
Mattila, A. S., & Wirtz, J. (2001). Congruency of scent and music as a driver of in-store evaluations and behavior. Journal of retailing, 77(2), 273-289.
Michael, L. D., Johnson, D., & Renaghan, L. M. (1999). Adapting the QFD approach to extended service transactions. Production and Operations Management, 8(3), 301-317.
Mohammadi, M. (2017). The Role of Physical Evidence in Continuum Dimension of Guest Loyalty in Hotels of Ramsar Tourism Destination. Journal of Tourism and Development, 6(2), 22-38. (in Persian)
Mohammadi, M., & Mirtaghian Rudsari, S. (2018). The Role of Physical and Social Environment of Hotel Servicescape in Guests’ Place Attachment and Satisfaction (The Case of Persian Azadi Hotels Complex of Ramsar). Journal of Tourism and Development, 7(2), 37-58. (in Persian)
Mohammadi, S. Darzian Azizi, A. Eydun, A. (2018). Identification of effective factors on students purchasing behavior as the users of computer games. Journal of Educational Sciences, 25(2), 131- 152.
Mohammadi, S. Darzian Azizi, A. Fakher, E. Kafi Kang, N. (2014). The effect of brand personality congruence, perceived quality and prestige on brand loyalty. Journal of Business Strategies, 21(3), 37-48.
Momeni, M., & ghayoumi, A. F. (2008). Statistical analysis with spss. Tehran: Ketabe No.2 . (in Persian)
Moon, H., Yoon, H. J., & Han, H. (2016). Role of airport physical environments in the satisfaction generation process: mediating the impact of traveller emotion. Asia Pacific Journal of Tourism Research, 21(2), 193-211.
Nazari, M., & Adib hajbagheri, S. (2013). The effect of price fairness on customer satisfaction in the car buying process .Pride & Peugeot 206 Car Case Study". Journal of Business Management, 5(4), 121-140. (in Persian)
Nazari, M., & Fathi, H. (2019). Effect of price difference, social hierarchy and indigenous social norm on fair price perception; analyzing on role of financing source.. Journal of Consumer Behavior Studies, 6(1), 1-19. (in Persian)
Nazari, M., Ahmadi, S., & Afifi, M. (2019). Effect of providing price partition in comparison to offering total price on consumer buying behavior (a case study of mehrabad airport). Journal of Marketing Management, 5(2), 21-37. (in Persian)
Nazari, M., Fathi, H. (2019). Effect of price difference, social hierarchy and indigenous social norm on fair price perception; analyzing on role of financing source.. Consumer Behavior Studies Journal, 6(1), 1-19.
Nguyen, N., & Leblanc, G. (2002). Contact personnel, physical environment and the perceived corporate image of intangible services by new clients. International Journal of Service Industry Management, 13(3), 242-262.
Omar, M, S., Ariffin, H, F., & Ahmad, R. (2015). The relationship between restaurant ambience and customers’ satisfaction in Shah Alam Arabic Restaurants, Selangor. International Journal of Administration and Governance, 1(4), 1-8.
Özdemir-güzel, S., & Baş, Y. N. (2020). Understanding the Relationship Between Physical Environment, Price Perception, Customer Satisfaction and Loyalty in Restaurants. Journal of Tourism and Gastronomy Studies, 8(2), 762-776.
Özdemir-güzel, S., & Dinçer, M. Z. (2018). The Effect of Restaurant’s Physical Environment on Perceived Value, Customer Satisfaction and Loyalty: Case of Istanbul. Journal of Tourism and Gastronomy Studies, 626, 643.
Prayag, G., Hosany, S., Taheri, B., & Ekiz, E. H. (2019). Antecedents and outcomes of relationship quality in casual dining restaurants: The mediating effects of relationship quality and moderating roles of gender. International Journal of Contemporary Hospitality Management, 31(2), 575-593.
Rabbanee, F. K., Ramaseshan, B., Wu, C., & Vinden, A. (2012). Effects of store loyalty on shopping mall loyalty. Journal of Retailing and Consumer Services, 19(3), 271-278.
Rahman, O., Wong, K. K. K., & Yu, H. (2016). The effects of mall personality and fashion orientation on shopping value and mall patronage intension. Journal of Retailing and Consumer Services, 28(1), 155-164.
Razak, I., Nirwanto, N., & Triatmanto, B. (2016). The Impact of Product Quality and Price on Customer Satisfaction with the Mediator of Customer Value. Journal of Marketing and Consumer Research, 30, 59-68.
Rojuee, M., Majdi Yazdi, K., & Sheikhaleslami, Z. (2018). Investigating the factors that effect on customer behavioral intentions of five stars hotels in Mashhad. Journal of Tourism and Development, 7(2), 78-96. (in Persian)
Ryu, K. (2005). Dinescape, emotions, and behavioral intentions in upscale restaurants (Doctoral dissertation, Kansas State University).
Ryu, K., & Han, H. (2011). New or repeat customers: How does physical environment influence their restaurant experience?. International Journal of Hospitality Management, 30(3), 599-611.
Ryu, K., & Jang, S. (2007). The effect of environmental perceptions on behavioral intentions through emotions: The case of upscale restaurants. Journal of Hospitality and Tourism Research, 31(1), 56-72.
Ryu, K., Lee, H. R., & Gon Kim, W. (2012). The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions. International Journal of Contemporary Hospitality Management, 24(2), 200-223
Salar, J., & Abolfazli, S. A. (2013). Investigating the impact of the store environment on the sudden purchase of chain store customers, Journal of Business Management Perspective, 12(4), 133-149. (in Persian)
Seo, J. H., Kim, J. O., & Choi, W. S. (2015). Effects of physical environment on brand loyalty and moderated effects of brand image. International Journal of Research, 2(4), 50-60.
Shirazi, A., Malek, M., Basiri nejad, F., & Radpour, P. (2013). Investigating the impact of restaurant atmospherics on satisfaction and behavioral intentions of customers. Journal of Business Administration Researches, 5(10), 97-118. (in Persian)
Shirazi, M., & Ghazizadeh, M. (2018). The effect of the customer's perception of the shopping center and the individual image on their loyalty and their contribution to the role of environmental moderation (Case study: HyperStar chain customers in Tehran province). Journal of Marketing Management, 5(1), 61-79. (in Persian)
Teixeira, J., Patrício, L., Nunes, N. J., Nóbrega, L., Fisk, R. P., & Constantine, L. (2012). Customer experience modeling: from customer experience to service design. Journal of Service Management, 23(3), 362-376.
Torkestani, M., Mafakheri, F., & Haghighat, F. (2016). The Effect of Satisfaction and Trust on Electronic Loyalty and Tourism Products Online Shopping. Tourism Management Studies, 11(34), 93-109. (in Persian)
Tuzunkan, D., & Albayrak, A. (2016). The importance of restaurant physical environment for Turkish customers. J Tourism Res Hospitality 5, 1, 2.
Tuzunkan, D., & Albayrak, A. (2017). The importance of restaurant physical environment for Turkish customers. Journal of Tourism Research & Hospitality, 5(1), 1-7.
Varki, S., & Colgate, M. (2001). The role of price perceptions in an integrated model of behavioral intentions. Journal of Service Research, 3(3), 232-240.
Wang, C. Y., & Mattila, A. S. (2015). The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants. Journal of Hospitality & Tourism Research, 39 (3), 346-372.
Wu, H. C., Li, M. Y., & Li, T. (2014). A study of experiential quality, experiential value, experiential satisfaction, theme park image, and revisit intention. Journal of Hospitality & Tourism Research, 1-48
)