Keywords = Customer satisfaction
Customer experience modeling with theme analysis; In line with customer management in the automotive industry

Volume 9, Issue 4, February 2023, Pages 23-43

10.34785/J018.2022.019

Zohreh Dehdashti Shahrikh; Vahid Nasehifar; Mahmoud Mohammadian; Mehdi Kiaei


The Effect of Switching Cost on Customer‌s‌ Loyalty and Likelihood of Churn

Volume 8, Issue 4, January 2022, Pages 46-61

10.34785/J018.2022.492

Omid Mahdieh; Reza Pirayesh; Minoo Baboli


Designing a Model for B2B Customer Complaint Management in the Home Appliance Industry

Volume 8, Issue 4, January 2022, Pages 251-279

10.34785/J018.2022.379

Moslem Omidi; Mohammad Aidi; yasan allah pourashraf


The impact of Physical Environment on Perceptions of Price, Customer satisfaction and Loyalty (The Case: Ahvaz City Restaurants)

Volume 8, Issue 1, April 2021, Pages 59-84

10.35066/J040.2019.301

Edris Mahmoodi; Seyede Zahra Salari; hatam khalilipour; Marzieh Hosseini Sarteshnizi