Keywords = Customer experience
Designing Theoretical Model of Customer Experience in Retail Mobile Applications with an Emphasis on Flow Theory

Volume 9, Issue 2, June 2022, Pages 40-63

10.34785/j018.2022.903

Parisa Ghandvar; Naser Azad; Naami Abdollah; Fataneh Alizadeh Meshkani


Phenomenological Exploration of the Role of Mall’s Fitting Room in Remembering Shopping Experiences

Volume 7, Issue 2, October 2020, Pages 1-23

10.34785/J018.2020.155

Kobra Najafi; Kambiz Heidarzadeh; Mohsen Khonsiavash


Designing a customer experience and response improvement model using social media marketing

Volume 6, Issue 1, August 2019, Pages 287-309

10.34785/J018.2019.755

Sajjad Khalouzadeh Mobarakeh; Amir Manian; Tahmoures Hasangholipour Yasori


Designing a Customer Experience Management Framework in a Social Business: A Mixed Approach

Volume 6, Issue 2, January 2019, Pages 46-67

10.34785/J018.2019.193

Mona Jami Pour; Mohammad Talari; Mahnaz Bahadori