Investigate the effect of brand value based on customer attitude on the performance (A Study of central branches of Pasargad bank in Mashhad)

Document Type : Research Paper

Authors

1 Department of management, Lamerd branch, Islamic Azad University, Lamerd, Iran.

2 Assistant Professor in Business Administration, University Of Kurdistan, Sanandaj, Iran.

10.34785/J018.2020.385

Abstract

The purpose of this study was to investigate the effect of brand value based on customer attitude on the performance of central branches of Pasargad bank in Mashhad. The dimensions of brand value were considered based on customer attitude to brand loyalty, brand awareness, brand association and perceived quality. The research method is the applied and survey method. Content validity as well as the convergent and differential convergence was used to assess the validity of the questionnaire and Cronbach's alpha coefficient was used for reliability measurement that was 0.87. The statistical population of the study consisted of Pasargad Bank customers in Mashhad. Using purposive cluster sampling, 384 people were selected as the statistical sample. The collected data were analyzed in two levels of descriptive and inferential statistics. Structural equation modeling was used to test the model and investigate the research hypotheses. The research results help Pasargad Bank executives influence the bank's performance through existing customer value-based branding mechanisms. The results showed that brand value based on customer attitude had a significant effect on the performance of Pasargad Bank in Mashhad. Also, dimensions of brand loyalty, brand awareness, brand association and perceived quality have a positive and significant impact on the performance of Pasargad Bank in Mashhad that Most influenced is related to the brand perceived quality dimension, followed by brand loyalty, brand association and brand awareness respectively.

Keywords

References

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Consumer Behavior Studies Journal
Volume 7, Issue 1
June 2020
Pages 89-104

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